1) Scope of application
This abridgement of the Continental warranty adjustment policy refers to the latest adjustment policy issue no.12/2013 which forms worldwide the basis for the processing of complaints in the tire division of Continental AG.
2) Basis for warranty complaints
The provisions relevant to the rights of buyers in the event of warranty complaints are contained in the Conditions of Business of Continental AG and form the basis for the processing of complaints.
3) Limitation period regarding liability claims/warranty
The limitation period for liability complaints regarding a lack of conformity with the sales contract for tires expires two years as from the delivery of the tires by the party ordering to the end customer I consumer and in no case any later than 5 (five) years after production date. The liability for a lack
of conformity with the sales contract does not cover tires re-treaded or repaired by someone other than Continental AG and/or tires on which the manufacturing lettering is missing.
4) Responsibilities I jurisdiction
Complaint handling in the markets can only be carried out by customer service engineers or importers who are authorized, by Customer Service Tires (CS Tires) according to Continental guidelines.
5) Compensation arrangements
For the compensation granted for a recognized complaint currently depends on the measured degree of wear: Pro-rata refund based on remaining tread-depth and relative to the purchase price.
6) Assessment criteria
Complaints are accepted only if the result of analysis indicates that Continental AG is responsible for the non-conformity of the tire.
Deficiencies in performance or damages will always be rejected, on the other hand, if
+ occurring as the result of the client's own negligence or as the result of external causes, such as, for example:
- punctures, impact ruptures, cuts, mounting damage/bead rupture, repairs
+ resulting from normal service, such as, for example
- irregular wear, rapid wear
+ occurring as a consequence of improper treatment/lack of care, such as
- driving in an underinflated condition and/or with excessive load and/or badly adjusted
Regional Customer Service Manager